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Return Policy
Check cancellation, exchange, return, and refund steps before starting a request.
Before shipment
Orders can be canceled before the product has shipped or entered production.
7-day window
Exchange or return requests must be started within 7 days of receipt.
Keep packaging
Items should be unused, in original condition, and in original packaging.
Cancellations
Orders can be canceled before the product has shipped or entered production. Once an order has shipped, it cannot be canceled through the cancellation process.
Exchanges and returns
Exchange and return requests must be started within 7 days after the product is received. Items must be unused, in the same condition as received, and in the original packaging. Proof of purchase is required.
If the exchange or return is caused by the customer, the customer is responsible for shipping fees. If the issue is caused by an incorrect or damaged item, support will review the case and provide next steps.
Refunds
After the return is received and inspected, TORVA will notify you whether the refund is approved. Approved refunds are processed within 1 business day, and the refund may take 7 to 10 business days to appear depending on the payment provider.
Contact support before shipping a return so the team can provide the correct return address and instructions.